To this, you simple need to set ITEM LEVEL TARGETING. The problem is that Outlooks cached mode settings in HKey_Current_User (HKCU) and you need to apply it only to some computers. So what you need to do is leave Outlook’s default settings of caching 1 year of mail on the users primary computer but block Outlook caching on shared computers like boardrooms. take up considerable space, especially if you have hundreds of users.opens a security hole by putting potentially sensitive email on another computer.takes a few minutes users seldom have in a meeting.OST file on local PC and in a boardroom that: Cache mode copies a large amount of data from the Exchange server to an. Most users, especially those will laptops, will want Outlook to operate in Cached mode but you likely don’t want Outlook caching on boardroom / focus room / huddle room / client room computers. DATA RECOVERY Our qualified technicians provide full data recovery from failed or deleted hard drives and memory sticks for anyone in Southern Alberta.
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Does this problem occur on all users who has the full access permission of that shared mailbox?ģ. What version of Outlook client do you use? Navigate to File > Office Account to check, it looks like Version 1701 (Build 7766.2096).Ģ. Meanwhile, please tell us the following information so that we can know your situation:ġ. If it isn’t a user mailbox and you have permissions to the shared mailbox, the shared mailbox will automatically display in your Folder pane in Outlook. Make sure you disabled “Use Cached Exchange Mode” button. Click ‘More settings’ > go to Advanced and then add the shared account.Ĥ. Navigate to File > Info > Account Settings > Double click the primary email address.ģ. If it’s a user mailbox, please follow the steps below to add shared mailbox on the Outlook client:Ģ. Regarding to the shared mailbox you mentioned, I’d like to know whether it’s a user mailbox or not.
Since the problem occurs on Outlook 2013 and Outlook 2016 client, it’s recommend that you update to Outlook 2016 client for further troubleshoot.